We ship from Melbourne or Perth
Shipping and Freight
We ship using a variety of transport partners. Our aim is to ship all online orders within 1 business day of receipt of order (with the exception of kayaks & canoes which take longer to prepare). We have 2 warehouses (Melbourne and Perth) and orders can be dispatched from either warehouse.
Please provide us with the following information so we can facilitate a fast and reliable service:
- Valid contact number (mobile is best) – We or our delivery partner may need to contact you regarding your order and some of our partners will automatically text you information about your shipment
- Valid email address – we will use this email to update you and communicate any status changes or delays with you regarding your order to you via email as our preferred option.
- Correct address to avoid delay and extra costs.
- If you are receiving goods at home, please ensure someone is there to sign the consignment note – you will receive email / text with the tracking number.
- If you are not going to be home, we ask that you to have your parcel sent to your work address or other suitable daytime delivery address to ensure that someone is available to accept the delivery.
To calculate a shipping price add items to your cart then update your postcode and suburb in the shipping calculator on the cart or checkout pages.
Orders and deliveries are processed Monday to Friday excluding public holidays. Most orders (except kayaks/canoes) are dispatched within one business day of receipt of order.
We ship to many locations in Australia. However there are many out of the way places that we cant ship to, and there are quite a few places where freight rates are very expensive.
We use a variety of methods to ship kayaks. Sometimes there are delays of up to a 3-5 weeks in shipping kayaks & canoes (Perth and Melbourne metro, allow 3 – 5 days). This is because we use specialist kayak/canoe transport companies who make delivery runs only when there is sufficient demand.
If you have placed an order with us online, you will be emailed or sent a text with a link with tracking details (for most of our couriers) once your order has been dispatched from our warehouse.
Products classified as large goods such as kayaks, canoes, paddles, crates etc have higher shipping costs, particularly when transported to regional towns or long distances across Australia.
Signature and Delivery
Our method usually is “Signature Required” to ensure your parcel is delivered to you with minimal delay and any risk of loss. If you are not home at the time the delivery the driver will leave a card advising the location of the nearby Australia Post facility that we’ve sent your parcel to, or we will be in touch.
To avoid this situation, we advise you to have your parcel sent to your work address or other suitable daytime delivery address to ensure that someone is available to accept the delivery. If your address includes a level or is a business please make sure you provide us with the company name.
For most of our parcels, if a parcel is not picked up from the nearest post office or depot, a Return to Sender fee of $10 will be charged. When we use Australia Post they will notify you by Email and / or SMS alerts if you have provided the correct details during the check out.
Backorders and out of stock
Sometimes, we can’t ship what you have ordered. Usually its because we are out of stock and out stock levels are incorrect. If this happens we will contact you and you can elect for a full refund or to wait for new stock to arrive
Kayak and Bulky goods typical shipping charges. NB- this is not a complete list
|Destination||Standard kayaks||Large kayaks||Small bulky||Bulky ***|| Paddles|
To check your actual shipping charge go to the shopping cart. Prices subject to change. Prices for country and remote will be higher. All normal sized parcels (up to 4kg and non bulky) ship for a flat rate of $8
*paddle shipping charges will be higher if one piece paddle
** Albany promotional pricing – we deliver to Albany apprx every 2 weeks.
*** some items are classified as extra bulky and shipping cost will be higher