Frequently Asked Questions
Please contact us for any information in addition to the items below.
We currently offer free pickup from our Perth and Melbourne warehouses. Delivery is also available to the following locations at the prices listed (note prices are subject to change). For additional locations please contact us for a shipping quote.
Prices below are valid for METRO areas only, and will be added upon checkout. And these prices are for standard sized kayaks. Prices for Melbourne and Perth and are for postcodes that are generally within a 20 minute journey from our shops. postcodes further away incur a slightly higher charge. Large kayaks and canoes are up to $350 shipping. And, we cannot ship paddlecraft to most remote locations.
rates for standard kayaks:
– Perth $60 (more for outer suburbs)
– Albany WA $60
– Melbourne $60 (more for outer suburbs)
– Adelaide $180
– Sydney $180
– Canberra $180
– Brisbane $200
We ship standard accessories to most places in Australia for $7 (per shipment). there are some exceptions for remote postcodes. Items classified as Bulky, such as trolleys, ship usually for $18 (sometimes more). and there are some items that are classified as small bulky which ship for $14
You can pay using any major credit card, including Visa and Mastercard, via PayPal though our secure checkout (note you do not need a PayPal account for these transaction).
Shipping times vary depending on location and provider, and we try to select the most efficient service for your order.Please allow 5 – 7 business days from dispatch prior to contacting us.You will be provided a tracking number once the shipment is lodged. please note that shipping kayaks can take up to 3 weeks, especially in out of the way locations.
The surgekayaks.com.au website is secured with a validated SSL certificate for your security.To confirm this, note the ‘https’ prefix in the address bar (top left of screen), and ‘Secure’ icon from your browser (in Google Chrome, this is displayed to the left of the address bar).
After placing an order, you will received an order confirmation email (and receipt).We endeavor to dispatch orders next business day where possible.Tracking numbers for shipping will be provided if applicable.
A tax invoice will automatically be emailed to the address you provide during the checkout process.